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Q: What are the hours of operation for Family Services?

A: Monday through Friday
8:30 am to 5:00 pm

Q: What if I have a Fair Housing question?

A: If you have a question or concern dealing with Fair Housing please contact the Housing Manager & Advocate at 703.257-8297 or by e-mail at mrhoades@ci.manassas.va.us

Q: How do I contact the Department of Child Support Enforcement (DCSE)?

A: The Manassas Office of DCSE is located at 8551 Rixlew Lane, 4th floor. The phone number is 1-800-468-8894. Fax number is 703-530-7304. more relevant text

Q: How do I contact Prince William Social Services?

A:

There are two main offices serving Prince William County. The locations are: 7987 Ashton Avenue Manassas, VA 20109 703-792-7500 15941 Donald Curtis Drive #180 Woodbridge, VA 22192

Q: How do I contact Manassas Park Social Services?

A: The Manassas Park DSS is located at One Park Center, Manassas Park. The phone number is 703-335-8880.

Q: How do I know if I live in Manassas City or Prince William County?

A: You live in Manassas City only if your zip code is 20110. If you live in Prince William County your zip code could be 20109, 20111 or 20112.
If you live in Manassas Park your zip code is 20111.

Q: Do I have to wait to sign my application in front of a worker?

A: No, your application must be signed before it can be accepted and you may do that at any time.

Q: What Community Resources are available to me?

A: While there are many community resources available to citizens, it is not possible to list all of them. Within each category is a listing for community resources that deals with that particular resource.

Q: If I am transferring in from another locality will my benefits transfer?

A: Yes with the exception of Day Care and only if the transfer is taking place within the state of Virginia.

Q: Child Care - How long before my application is approved?

A: Workers have 45 days from the date the application is stamped as received in the agency to process all applications.

Q: Child Care - Can I choose any daycare center I want?

A: Yes, as long as the daycare is willing to participate with the agency you can use them. If the agency doesn't have that center on file, they will need to complete a provider packet and submit a copy of their daycare license (Client must request the packet from their worker and have it completed). The agency cannot approve a center that is not state-licensed or is exempt from licensure.

Q: Child Care - Can I use a family member or home provider?

A: Yes, you can use either as long as the following conditions apply.
1) A home provider must have a current state license and submit a copy of that license.
OR
2) If the person you want to use isn't licensed, they must complete an unregulated packet - which does include background checks. The agency will not approve anyone who isn't licensed until all background checks come back clear. (Contact your worker for more information and to receive a packet.)

Q: Child Care - How can I help speed up the application process?

A: The best way to assist your worker in processing your application is to make sure that all forms are complete before submitting the application. If a worker has to get further information and you, it will delay the processing time.

Q: Child Care - What are the maximum rates covered for daycare?

A: In addition to any monthly co-payment that may be assessed, Parents are also responsible to pay any amount above the Maximum Rate (MRR) allowed by the state.
Tier 1 rates refer to unregulated, voluntary registered, and religiously exempt centers.
Tier 2 rates refer to licensed centers and licensed family home providers. more relevant text

Q: Child Care - I am transferring from another locality/ state - does my daycare transfer?

A: No, daycare benefits do not transfer from one jurisdiction to another. You must reapply for daycare services. Please ensure that you allow yourself ample time for the application to be processed as again, the worker has 45 days from the time the application is received to process it.