2014 Citizen's Satisfaction Survey

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In a survey conducted by one of the nation’s leading community-based market research firms, results showed that citizen satisfaction in the City of Manassas is significantly above national and regional benchmarks in a number of service areas. Overall, three categories stood out: the overall quality of citizen services provided; the overall quality of water and sewer utilities; and the effectiveness of communication with the public.

Categories where the City of Manassas scored significantly higher than the national and regional benchmarks include: the maintenance of streets, sidewalks and infrastructure; how safe residents feel in their neighborhood at night, in commercial/business areas of the City and in City parks; maintenance of neighborhood streets and cleanliness of City streets; access to information about City services; opportunities to participate in local government; and satisfaction with residential garbage collection and residential curbside recycling.